Drop Us A Line

Feel free to write us if you need to ask anything.

When you email us a person reads it — not a queue, not a bot.

Email

bersamllc@gmail.com

We reply as quickly as we can, and always tell you if something needs longer.

What to include

It saves a round trip if you can tell us:

Order questions — your order number and the item in question
Damage or faults — photographs of both the item and its packaging
Product advice — the space you are furnishing, rough dimensions, and your climate
Returns — your order number and which pieces you would like to send back

Before you write

A few things are answered faster on their own pages:

FAQ — delivery, assembly, weather ratings, fit
Shipping — how freight delivery works and what it costs
Returns — the return window and how to start one
Care & Maintenance — material-by-material guidance

Advice before you buy

If you are weighing two pieces, or unsure whether something suits your space or your winters, ask us first. We would far rather talk you out of the wrong purchase than process the return three weeks later.