Refund & Return Policy
Outdoor furniture is a considered purchase. You are often buying something you have never sat in, for a space you are still imagining. We would rather you take the time to be certain than keep something that is not right.
The short version
You have [ CONFIRM: return window, e.g. 30 days ] from delivery to return most items for a refund. The piece needs to come back unused, in its original packaging, in the condition it arrived. If something turns up damaged or we sent the wrong thing, we cover everything.
Starting a return
Email bersamllc@gmail.com with your order number and which items you would like to send back. Please do not ship anything before you hear from us — returns without an authorization number are difficult to trace and slow to refund.
We will reply with a return authorization and instructions as quickly as we can.
Condition
To be refunded in full, items must be:
- Unused and unassembled, or reassembled into the original carton
- Free of soil, water staining, pet hair, and outdoor exposure
- Complete, including hardware packs, covers, cushions, and instructions
- In the original packaging where possible
A planter that has held soil, a grill that has been lit, or a set that has spent a weekend in the rain cannot be resold, and we cannot accept it back.
Return shipping
If an item arrived damaged, faulty, or was not what you ordered, we cover return shipping in full.
For all other returns, who pays return shipping is set out here: [ CONFIRM: who pays return shipping on change-of-mind returns — customer, or store ]
Larger pieces such as dining sets, sectionals and pergolas travel by freight, and return freight is considerably more expensive than parcel post. Our approach to freight returns: [ CONFIRM: freight return handling — deducted from refund, flat fee, or absorbed ] Whatever applies, we will quote the figure before you commit.
Damaged or faulty on arrival
Inspect your delivery before signing for it, particularly with freight. If the carton is crushed, punctured, or visibly damaged, note it on the delivery receipt before the driver leaves — that note is what allows us to claim against the carrier quickly.
If you find damage after unpacking, photograph the item and the packaging and contact us within [ CONFIRM: damage reporting window ] of delivery. We will replace the piece or the affected component at no cost to you.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method. Your bank may take several additional days to post it.
Whether original outbound shipping is refunded: [ CONFIRM: is outbound shipping refunded on change-of-mind returns ] Where a return is our error, outbound shipping is always refunded.
Exchanges
The cleanest route is to return the original and place a new order, so you are not waiting on our inspection before your replacement ships.
What we cannot accept back
- Items returned outside the window above
- Items showing outdoor use, assembly wear, or weather exposure
- Items missing hardware, cushions, or original packaging
[ CONFIRM: add any further exclusions — final sale, custom orders, gift cards — only if you actually sell them ]
Warranty
We warrant against structural defects in materials and workmanship for [ CONFIRM: warranty period ] from delivery. Warranty terms should match what your suppliers provide.
Warranty does not cover normal weathering — teak silvering, copper patina, or gradual fabric fading are characteristics of the materials, not faults. See Care & Maintenance.
Questions
If you are unsure whether something qualifies, ask before you ship it. Email bersamllc@gmail.com and we will give you a straight answer.
